Terms of Service

Thank you for choosing our Consulting Membership Service (the “Service”). The Service gives paying members the right to schedule one live consultancy session per thirty‑day billing cycle with a network of more than twelve‑thousand (12,000) independent human experts and consultants (collectively, “Consultants”). We also operate a complimentary, optional layer of automated AI‑based assistance (“AI Experts”). The monthly membership fee applies exclusively to the human consultancy sessions; AI Experts are provided free of additional charge and may be modified or withdrawn at any time.

These Terms of Service ("Terms"), together with the Privacy Policy available on our website, form the legally binding agreement between you (“You”, “your” or “User”) and:
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("Provider"). Please read them carefully. By accessing or using the Website or the Service you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Website or the Service.

You must be at least 18 years old to use the Service.

1. Service

1.1 Scope of Service The Service consists of:

Access to a scheduling platform to book one (1) live, real‑time consultancy session of up to sixty (60) minutes with a Consultant during each thirty‑day membership cycle (the “Consultancy Session”).
Unlimited access to the AI Experts, subject to fair‑use limits.

1.2 Non‑Accredited Advice Consultants provide opinion‑based guidance only. Neither the Provider nor any Consultant guarantees professional accreditation, licensure, or fitness of advice for your particular purpose.

1.3 Unused Sessions Consultancy Sessions that are not used within the applicable billing cycle expire and do not roll over, unless we expressly state otherwise in writing.

1.4 Platform Changes Provider may enhance, reduce, or otherwise modify features of the Service (including the AI Experts) at any time. Where such changes materially diminish core functionality we will give at least 30 days’ notice via email.

2. Agreement

Provider may amend these Terms at any time. Amendments become effective immediately upon posting on the Website or on the date specified in the notice we send you. Continued use after the effective date constitutes acceptance of the amended Terms.

3. Your Data

(This section remains unchanged from the September 2023 version.)

4. Membership Trial

4.1 Five‑Day Trial New users may start with a five (5)‑day free trial (“Trial”). During the Trial you may access AI Experts without restriction and may preview Consultant availability but may not complete a Consultancy Session.

4.2 Conversion to Paid Membership If you do not cancel before the end of the Trial, or if you explicitly upgrade any conversation to a Consultancy Session before the Trial ends, your Consulting Membership will automatically begin and the payment method on file will be charged the then‑current subscription price ({{subscription_price}} € plus applicable taxes and optional activation fee described in Section 5.2). The membership auto‑renews every thirty (30) days until cancelled.

5. Billing

5.1 Subscription Fee The standard membership price is 59.95 € per thirty‑day cycle (or equivalent in your local currency). VAT/taxes added where required by law.

5.2 Activation (Join) Fee A one‑time activation fee of up to 1.00 € may be charged at sign‑up depending on promotions and your jurisdiction. It is non‑recurring and non‑refundable once the Trial converts into paid membership.

5.3 Payment Method You authorize us to charge all fees to your provided payment method. Charges recur every thirty (30) days. If payment fails, we may retry, ask for alternate methods, suspend or cancel access.

5.4 Price Changes We may change prices with at least 30 days’ notice. If you don’t agree, cancel before it takes effect.

6. Cancellation

You may cancel anytime via your account settings. Cancellation takes effect at the end of the current billing cycle; access continues until then, including any remaining Consultancy Session.

7. Refund Policy

You can withdraw from paid membership within 14 days of the first billing cycle. If you’ve used a Consultancy Session, a pro‑rated amount may be deducted. Activation fee is non‑refundable once a session is booked or the withdrawal window ends.

8. Right to terminate

We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.

You are entitled to complain for the Services. Any complaints shall be send to the e-mail address: {{product.email}} with short description of reasons of the complaint. Each received complaint shall be considered within 14 working days, and you shall be informed about the outcome of its investigation.

9. Dispute Resolution

9.1. Initial Resolution

We encourage you to contact our Customer Support team as the first step in resolving any issues or disputes. Most concerns can be quickly resolved through direct communication with our support staff.

You can contact Customer Support by:

By email: {{product.email}}
By visiting our website: https://www.{{domain}}

9.2. Formal Complaint Process

Filing a Complaint: If the issue cannot be resolved through Customer Support, you may file a formal complaint by emailing the Provider at {{product.email}} with "Formal Complaint" in the subject line. Include your name, subscription details, and a detailed description of your complaint.
We will acknowledge receipt of your complaint within 10 business days and aim to provide a resolution within 14 business days.

9.3. Mediation

Voluntary Mediation: If the complaint is not resolved to your satisfaction, we may propose mediation as a next step. Mediation is a voluntary and confidential process where a neutral third party helps both parties reach a mutually agreeable solution.
Mediation Process: If both parties agree to mediation, we will select a mediator or mediation service, and the costs will be shared equally between you and the Provider.

9.4. Arbitration

Binding Arbitration: If mediation fails or is not chosen, you agree to resolve any dispute through binding arbitration. Arbitration is a private process where a neutral arbitrator makes a decision, which is final and binding.
Location and Costs: The arbitration will take place in {{company.country}}. Each party will bear its own costs, except as provided by the arbitration rules or applicable law.

9.5. Class Action Waiver

You agree to resolve disputes with the Provider on an individual basis and waive your right to participate in a class, collective, or representative action.

10. User Responsibilities

Lawful Use: You agree to use the Service only for lawful and non‑commercial purposes. Reselling, sharing, or otherwise exploiting Consultancy Sessions for the benefit of third parties is prohibited.
Fair‑Use of free AI Experts: You will not employ automated tools or excessive requests that impair platform performance.

11. Suspension/Discontinuation

We hope not to, but we may change, suspend or discontinue (temporarily or permanently) some or all of the Provider Services (including the Content and the Devices through which the Provider Services are accessed), with respect to any or all users, at any time without notice. You acknowledge that Provider may do so in Provider's sole discretion. You also agree that Provider will not be liable to you for any modification, suspension or discontinuance of the Provider Services, although Provider may, in its sole discretion, provide you with a credit refund, discount or other consideration (for example, we may credit additional days of Service to your account). However, if Provider terminates your account, suspends or discontinues your access to Provider Services due to your violation of these Terms, then you will not be elegible for any such credit refund, discount or other consideration.

12. Copyright

We respect the copyright of others and require that users of our services comply with copyright laws. You are strictly prohibited from using our services to infringe copyright. You may not upload, download, store, share, display, stream, distribute, e-mail, link to, transmit, share or otherwise make available any files, data, or content that infringes any copyright or other proprietary rights of any person or entity.

13. Notice and procedure for making claims of copyright

If you have discovered that your copyright efforts have also been used in a manner that is legally considered to be a trademark infringement, kindly supply us with the written information specified below.

A digital or actual physical signature of the individual sanctioned implement with respect to the owner of the trademark interest;
An outline of the protected work which you believe has been infringed upon;
An account of where the information that you assert is infringing is located on the Site;
Your address, telephone number, and e-mail address;
A statement from you that you have a good-faith belief that the disputed use is not sanctioned by the copyright proprietor, its agent, or the law;
A statement by none other than, made under penalty of perjury, that the above important information in your notice is detailed and also that you are the trademark owner or allowed to operate on the trademark owner's behalf.

Any such claims should be sent to {{product.email}}

14. Trademarks

Provider, its logo and all other Provider product or service marks are trademarks of Provider. All other trademarks, logos, images, product and company names displayed or referred to on the Website or any Device are the property of their respective owners. Nothing grants you any licence or right to use, alter or remove such material.

15. Force Majeure

Provider will not be liable to you by reason of any failure or delay in the performance of its obligations hereunder on account of events beyond its reasonable control...

16. Customer Support

To find more information about our service and its features or if you need assistance with your account, please visit our Customer Support Center on our Website...

17. Electronic Communications

We will send you information relating to your account (Payment authorizations, invoices, etc.) in electronic form only, via emails.

18. Disclaimer of Warranties

You expressly understand and agree that your use of the site and/or the service is at your sole risk...

19. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of {{company.country}}. All legal disputes related to card processing are handled under {{company.country}} Law.

Last modification: September 2023

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